Russ Adams has looked after our property impeccably in these last three years. Communication is prompt and regular, issues are addressed immediately and the selection of tenants has been superb. My only recommendation is to keep doing what your team is doing.
Russ fell in love with Raglan when he first visited from the UK. He was over the moon to finally move here with his wife in 2009, where they are now happy to be setlled and raising their two boys.
Russ brings extensive property management experience as he has been part of the team here since 2010. He took over ownership of the rentals department with his wife Liza in 2024. His experience means he knows all about keeping a property well looked after. He is well known for his meticulous eye for detail, excellent communication skills, reliability, and delivering the highest standard of customer service.
Russ is very practical in his approach, also bringing experience from previous roles in surveying, concreting, construction, event management and Airport work. Russ is a well-known and trusted member of the community and has developed an excellent rapport with the local tradesmen and maintenance teams. His priority is to ensure a property is well-kept, maintained, and cared for.
Outside of work, Russ enjoys the lifestyle that living in Raglan brings. He is a keen surfer and can often be found checking the surf at dawn. He also loves fishing, yoga, and football. He is a proud Dad, traveling far and wide with his boys in search of NZ's best skateparks.
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I can not speak highly enough of the service offered by the Raglan Rentals team. They are always extremely prompt with answering any questions, the inspection reports were comprehensive and any maintenance needed on the house was efficiently communicated with a range of quotes from which to expedite remedial repairs. Their knowledge of the rental law and regulations gave me confidence that we were meeting all requirements and I knew the property was in good hands. They went above and beyond to ensure things ran smoothly for us as homeowners including sourcing lightbulbs that were not locally available and hanging curtains. I can not recommend the team highly enough and if we are in the situation again to place our house on the rental market we will certainly be back to place in their professional care.
I would like to thank the team at Ray White Raglan and in particular Russ Adams for the management of my rental property at Raglan. Russ is an absolute professional. He immediately found and vetted quality long term tenants and had my place rented within 2 weeks of it being available. During the tenancy, I was regularly updated on any issues in a prompt manner and remedial items were addressed quickly with minimal input required from me. Rent was paid on time and inspections were conducted on a regular basis with an associated report and photo evidence for my records. Russ always makes himself available either by phone or email and promptly responds to any queries. If you have a rental property in Raglan, you should have it with Russ and his team at Ray White Raglan.
We've been using Ray White as our property manager since January 2019. We were impressed with Russ' genuine attitude and professionalism. He cares about maintaining our house to a high standard, both to protect our asset and for the benefit of our tenants. Russ made finding tenants a very smooth and simple process and has helped us stay ahead of changing rental property legislation. We are living overseas, and are so happy to have Ray White on the ground in Raglan, checking on our property and facilitating upkeep as needed. I can highly recommend Ray White as a property manager.
We have rented properties in Australia, the UK and New Zealand over many, many years and can safely say that our experience with Russ & the team at Ray White, Raglan was by far the single best rental experience we have ever had. The team there are friendly, relatable and responsive. They take a genuine interest in making sure you are comfortable and happy. As a result, we settled in Raglan (as Australians) surprisingly quickly and felt at home in no time. We would highly recommend!
Ray White managed my rental property for a four-month period while I was travelling overseas. From the very first contact with Russ everything was handled professionally and expertly. There were no problems and any issue that did arise was dealt with quickly an effectively. The communication was excellent, the regular Inspections were very detailed and the photos included gave me complete peace of mind while I was travelling. Russ certainly went over and above the cause of duty to ensure I could relax and enjoy myself by attending to everything needed. The workman he utilised did a professional job and costs were very realistic. I really appreciated the seamless and painless experience renting my “precious new house” was. When I returned it was in perfect condition and Russ was around to welcome me back to this beautiful piece of Paradise. I would unequivocally recommend them as your next Property Manager. If you want the BEST the team at Ray White Rentals.
As a building contractor to Ray White Raglan, we have found their systems efficient and very useful in the organising of repairs on rentals, and we have found their expectations are realistic and fair for all parties involved. As a renter of Ray White Raglan, all we can say is, we would never rent through anybody else again. With so many good reasons to rent through Ray White Raglan, a main reason that stands out is, that they are fair and respectful for all parties they have undertakings with.
I have had several dealings with Ray White Raglan over the last two years, one as a client selling a home, one as a tenant, and now as a supplier Insulating Homes for their rental team. I have always found Russ and his team honest, professional and efficient. They are very prompt at rectifying any issues and always go out of their way to put their tenants first and I highly recommend them as a rental agency. Normally as a family, we find trying to source a rental with short notice a very stressful time, with Russ he understood our situation and worked hard to find us a rental property that matched our requirements and made the whole ordeal a pleasant one.
MethTech Waikato Ltd has had the privilege of contracting to Ray White Rentals Raglan, for over a year now. I’m impressed with their commitment to protect their landlord’s assets and provide quality, safe homes for tenants. By having Meth-Testing as part of their Pre/Post Tenancy Check’s, both Owners and Tenants can have assurance of a safe and healthy home. Ray White Raglan, have shown to be both knowledgeable and sensible in their approach to this very real problem. I can truly say that I have found all the staff to be friendly and highly motivated professionals. By choosing Ray White rentals, as a Landlord, Tenant or Tradesman, you have made the right decision!
I have been doing regular maintenance for Ray White rentals Raglan for a number of years now. They have been outstanding to work with. They have shown themselves to be interested in quality repairs done in a timely manner. That, as a tradesman or a landlord, demonstrates a top quality rental agency who wants to work with above average landlords and a better class of tenant. That can only be achieved with a better class of property which they try to keep to that standard with the necessary maintenance done when needed. I have found the work I have done for them to be well considered and necessary to keep the property at a good standard without overcapitalising and costing the landlords more than needed. The tenants I speak to are all very happy with the staff they have dealt with. I myself enjoy any contact I have with any the staff there as there is a very friendly, professional culture in their organisation. I hope to continue our working relationship for as long as I continue with the business I currently own. Anybody choosing Ray White rentals to manage their property is I believe making the right decision if they want their property looked after and kept tenanted with good tenants. As Raglan isn’t a large town and the staff number is relatively small you will develop and good relationship with them and get personal service of a standard I very rarely see in other agencies.
We have owned a rental property in Raglan since 2007. Ray White Raglan have managed this property for us for almost 10 years. During this time there has always been a clear line of communication between the rentals manager and ourselves on anything that may arise. They are always prompt at informing us of any maintenance that may need attending to, and also quotes or costs that may incur for any work that needs to be done on or around the property. Ray White do regular property inspections, with the property inspection report being sent to us via email – including photos of the house and property. They have kept the house tenanted the whole time they have managed it. We have found Ray White Raglan to always be helpful and responsive throughout the past 10 years we have dealt with them and we would highly recommend them to any home owners that are looking for rental managers.
This was our first experience with an investment property and we found RW great to work with. They were pro-active, responsive and always willing to help, offer suggestions and go the extra mile. They just took care of everything and obviously know everyone in the area (i.e. tradies) that we wouldn't have. I would definitely highly recommend RW Rentals if you need someone to look after your rental.
I just want to highly recommend RW Rentals as an property management service. They have looked after our property extremely well since 2013. Everything has been taken care of, including tenanting issues, maintenance, security etc. Russ has always been 100% on the job and has gone the extra mile to ensure that we could be absentee owners with no stress or worries.
Ray White in Raglan have been managing our rental property for 2 1/2 years now. The service we have received has been exemplary. Property inspections are done on time and are completely thorough, with any items brought to our attention immediately. Our property manager Russ Adams is everything you could hope for; approachable, pragmatic, responsive and friendly. We don't live in Raglan, so having a property manager that is our eyes and ears on the ground provides a real peace of mind. Nothing is too much trouble, Russ and the Ray White team go out of their way to ensure we get what we need. Financial management of rent and expenses is always timely and correct. We are very happy to endorse Ray White Property Management and wouldn't consider using anyone else.
I Have used Ray White Property Management since owning my property. They have always performed very professionally and very efficiently. Routine inspections are always done on time and then emailed to you including photos and descriptions of the condition every room is in. Whenever something has come up they have contacted me immediately to find a remedy to whatever situation has arisen whether it be something faulty, or general maintenance required etc. If i have not been able to fix the situation myself (as I live in another town) then they have found me numerous quotes to fix the job (very appreciated). I would recommend this Team to anyone.Great Service.
We used Ray White Rentals in Raglan over a period of two years. We had never owned a rental before so were reluctant to do it ourselves. Over this time we found Russ and his team great to deal with, they kept us in the loop with everything that was going on in the house. As we lived 3 hours away we couldn’t deal with the problems ourselves, if anything ever popped up Russ was straight onto it. We had very clear and detailed rental reports with photos attached which we found great. I wouldn’t hesitate to use Ray White rentals in raglan again if we get another rental. I would highly recommend anyone considering renting a property to give Russ and his team a call.
We bought our houses in Raglan 3 years ago. We did this through Blair at Ray Whites and the process for us first time buyers was as stress-free as it could be. We got more support than I would imagine most buyers get and we were guided step by step through the whole process. Unfortunately, we can’t live in Raglan at the moment, so have to rent out our property (which has two houses on it). We decided to have RW manage the property as alarm bells rang with distant land-lording and us being busy and not always available. Before renting out we needed to renovate areas of one of the houses and Russ- (Rental Manager from RW), was on-hand to watch over this for us and appoint and communicate with the various tradies until the job was done. Having Russ to choose the right tenants (which he has now done for us a few times) has been wonderful, he is great at finding the perfect matches each time. So that it is the right place for our tenants and the tenants are the right people for us. Everyone is happy! Communication from the team is second-to- none, texts and email are always detailed and helpful and no question from us is considered a silly one. Quotes are supplied for various maintenance and Russ knows all the tradies in the area so we get the job done fast and it is always done well at good prices. Inspections of the property are done regularly, and the reports are amazingly detailed with huge amounts of photos and suggestions of areas that need up keeping so that the property is well maintained. Russ, Lynley and Angela are always mindful of the fine balance needed to keep both tenant and landlord happy. Often little jobs that are needed have been done by Russ with a ‘can do’ attitude. He has been such a support and help in this way. Many people were quick to warn us off being distant landlords, but our experience has been nothing short of amazing. We still feel we are making decisions regards our property (and have been allowed to do regular gardening and little bits of maintenance whenever we are down), but the hard bit of choosing the tenant, communicating with them and maintaining the property has been taken care of making our experience a very happy one. The team at RW are always welcoming and friendly and we look forward to seeing them when we get to Raglan each time. I could not recommend the Rental management team more highly, they have been, and continue to be, brilliant.
Russ and the team at Ray White Raglan have been fantastic at looking after our two rental properties. They are always quick to respond and well on top of any maintenance and inspection requirements. Russ has a great network of local professionals and has often taken the initiative in organising repairs and providing us with quotes before going ahead. The search processes have been quick and stress free. They've managed to find wonderful tenants for us, who perfectly suited our requirements. Payments have always been on time and without any issues. The team keeps track of all income and expenses and were easily approachable whenever we had questions. We highly recommend Russ if you're looking for a professional and transparent property manager!
We dealt with Russ Adams for 2 years (2015-2017) while he managed our property for us. He did a fantastic job of finding us a trustworthy tenant for that whole period. If he noticed anything during his inspections he dealt with it with the tenant and let us know. He was proactive in informing us regarding regulations for smoke alarms, insulation etc. He acted quickly when things needed repaired e.g. the hot water cylinder leaked. The financial statements were produced promptly and accurately. Russ was always responsive to calls we put into him. Communication was clear and straightforward. Additionally, when we were moving here to live he was very generous with his time in helping me find local, reliable tradespeople to do some of the jobs we wanted done. We have no hesitation in recommending the services of Ray White Rentals
I employed Russ of Ray White Raglan a few years ago to look after our investment properties in Raglan. From day one I was impressed with his professionalism, his energy and his knowledge of the market. Since then I have only been more impressed with his commitment to find quality tenants, to follow through with updates and feedback. He has gone far and beyond by organising tradesmen, quotes and liaising with them, us and the tenants . I can assure you Russ will look after your property as well as his own.
Russ at Ray White Rentals has been a pleasure to deal with. All potential tenants have been comprehensively screened. Properties are regularly inspected, with a full report and pictures provided. If any issues do arise, we are notified quickly, and usually with a recommended solution. He recommends and organises trades, which can be a challenge in Raglan with limited availability. I have no hesitation in recommending Russ as a diligent and professional property manager.
I have no reservations in recommending Ray White as property managers situated in the beautiful town of Raglan. If you want great tenants, good cash-flow, your rental maintained and people that care about the landlords, tenants and the properties, then look no further than Russ Adams. From the initial application right through to the moving out process of the tenants, Russ provided a personable and professional service. He was accessible, just a phone call away. If there were any problems with the property, always quick to return messages or respond to any requests. a much needed service, as i live in another city. It has been a pleasure dealing with Russ and his team. The level of service provided has been an additional insurance policy that pays for itself.
We can highly recommend renting with Ray White in Raglan. We've had no issues at all, anything that's needed fixing has been fixed promptly, paperwork is always in order. Inspections before moving in, during tenancy and after moving out are fitted into our schedule. They have good connections with contractors in town and in Hamilton and can give recommendations on where to find products and services. We moved to Raglan from abroad so there were a lot of information to take in regarding how things work in New Zealand, so we're grateful that Russ has been very helpful, patient and supporting.
Raglan
Our family has rented with Ray White in Raglan (Russ Adams, property manager) for 2 years and we have had great service, helpful and always prompt with any issues that needed to be addressed. We would highly recommend Ray White as they are a great company with good communication.
I have been a tenant with various properties in and around Raglan over the last 10 years that have been managed by Ray White Raglan. I have found their service to be highly Professional, motivated and friendly. In particular I found their communications open and the information they have provided has always been clear and well advised. I would highly recommend Ray White Rental Services to any prospective client who is looking for a professional, motivated and friendly management team to look after their property
Hereby I’d like to offer a general reference for Ray White Property Management in Raglan, under the management of Russ Adams. I’ve rented several properties through Ray White over the past 6+ years, and can truly say I have always been very happy with their service. They have been extremely helpful with finding pproperties for me when needed, and whilst I was renting they have always been courteous and polite with regular and final inspections, whilst offering clear instructions to what was expected from me. In case of any issues with properties they would take action immediately, and have always been very prompt in their communications and with responding to any enquiry. If I’d be looking for a property manager, I’d feel safe with Ray White as I’d know they’d be diligent in the initial tenant application process, and would follow up with regular inspections to make sure my property was well looked after. From my experience, they genuinely care. Please feel free to contact me for any questions.
My family and I rented with Ray White in Raglan (property manager Russ Adams) for a couple of years and had a good experience: Welcoming to the area, and helpful too. Easy to contact if any issues came up. Good communication throughout the rental period.
Awards
- 2023/2024 - Executive Performer
- 2022/2023 - Executive Performer