What is Customer Due Diligence?
From 1 January, before we do business with you, we will need to obtain certain information from you – in order to satisfy ourselves that you are not going to use our services to facilitate crime. This is called customer due diligence.
By law, we are not able to provide services to you until our customer due diligence is complete. We are required to carry out customer due diligence on new customers and existing customers – and we’ll need to carry out customer due diligence on you even if you have been a customer of ours for a long time.