Pakuranga
Best Agent Ever! . Penelope managed all facets of the sale of our home. As we were first-time vendors, this process is quite daunting with so many moving parts. We didn’t know what to expect at the start of this process. As we work in the customer service industry we are aware that it is very important to ensure that: 1. we have the necessary information to make informed decisions; 2. our expectations are established appropriately and met. Penelope excelled in both aspects. The amount of time and effort she put into walking us through the process was unbelievable. From the first day that we met, she spent time guiding us through the entire process. She was always available to provide us with any information. Not only did we feel like we had all the information we needed to make decisions, but we also felt like we were in good hands. Making an informed decision is the most important part of selling a home. As being “emotionally” invested, having someone who properly set, managed and came through with expectations was such a lifesaver and made us feel so at ease throughout the entire process. Penelope was always so candid and provided her own perspective of different aspects of each purchaser that she thought would be relevant to our decision making. We truly appreciated her input and relied on her heavily. Penelope was really focused on making sure that all parties were satisfied throughout the process. This process is very stressful. Penelope went above and beyond and truly made us feel like we had a trusted partner throughout. We would highly recommend Penelope to anyone looking to sell their home as her attention to detail and level of time/dedication to us was outstanding. She set the highest standards and truly practiced “service above self.” Thank you once again Penelope for all your support, advice and guidance throughout this process.