We're here to support our business owners so they become famous
for giving great customer experiences.
Five years of data – Industry leading platform
Net Promoter Score (NPS)
- Customer survey programme partnered with leading research houses in Australasia.
- 7,000 surveys sent each month to vendors and buyers.
- 60,000 10/10 fans across Australasia.
- Business health check tool with access to individual dashboard.
- Assists in identifying the training needs of your staff
- Ability to add feedback to online peer review sites
Complaints Management
- Purpose-built cloud based complaints management system.
- 24/7 complaints team care for both customers and members.
- Brand protection specialist on hand to limit high risk instances.
- Identifies possible reputation issues or problems to be resolved early,
- Procedures on managing service recovery
What’s on the horizon for the Customer Experience team?
- Customer satisfaction based marketing campaigns.
- Using complaint data and NPS information to develop a more insightful customer journeys
- Launch of property management NPS technology.
- Metrics to benchmark and recognise customer experience excellence.
- Real-Time post auction results throughout New Zealand and Australia
- Point in time surveys to enable ‘early detection’ of a potential problem.
1091 offices
across 12 countries
1589 members
with us for 10+ yrs
1 in 6 Properties sold
across New Zealand
53 New Offices 2018/2019
across Australia & New Zealand
We sold 770,000 Homes Worldwide
78% more than in 1992 when we opened
What our Owners Say About Us
The Ray White Corporate team keeps us ahead of the trend as industry leaders by providing
tools so our salespeople and administration teams can be more efficient. We’ve been part
of the Ray White family for over 25 years and appreciate the continued innovation and
quest for excellence, while providing ease of use systems. One System, with its range of
CRM, reporting and document management capabilities, gives our salespeople and admin
teams the means to use time effectively, so our clients can be our number one focus.
John DoeCEO
We have been part of the Ray White Group since 2002 and have witnessed the constant development and growth that this company provides. Part of this is the One System, which keeps us at the forefront of the latest technology. It would be impossible for us to individually manage everything that One System offers us, so the fact that is it all taken care of allows us, and our Salespeople, to spend our time where it is more beneficial. Salespeople who have joined us from other companies cannot believe how effective and efficient One System is. Couldn't be happier.
John DoeCEO
Being an owner / operator of a real estate business gives me the chance to utilise the
One System from both a business systems and administration perspective alongside the benefits it provides me as a salesperson.
From the business side, I see the benefits being the streamlining of our administration - to
be as efficient as possible. The tools from the Google suite along with MyDesktop allow me as a salesperson to have control over my sales business and the cloud’s flexibility enables me to conduct my business from any
location that my client, or I,
might be at.
Absolutely love it! The One System has enabled our sales and support teams access to all office templates and documents anywhere, anytime and all updates are immediate. Client and customer management can be customised, automated and tracked - helping plug the leaks and identify opportunities.
Full online training has enabled the implementation and training of current and new staff so much easier. Real-time reporting on
the sales team activity has also made managing their business relevant and
efficient from a management
perspective
Vanessa McKenzieRay White Whangarei
We have salespeople managing more stock more efficiently, as the One System lets our agents get on with listing and selling real estate as they spend less time doing administrative tasks. One system has also been one of our best recruiting tools: the ability in knowing when we sit down with agents from other companies that our systems and technology are
miles ahead of what they are
presently using is
simply awesome.
Elliot KemeysRay White Kemeys Brothers
One System is the quickest and easiest way to keep in touch with your database and future buyers. The world is heading towards digital and you can’t afford to get left
behind.
Brendan SheffordRay White Rolleston
"Thank You" Ray White for providing such a "one stop" complete system for my Salespeople and Administration alike! It is a system that we all find user friendly. It is organic in that improvements are on going, whether from user suggestion or technology improvements. I can with all confidence advise new staff that we provide the best in the world system to assist them become their best, at their pace.
John DoeCEO
Ray White is an invaluable business partner for Carpenter Realty. For us, to be able to focus on growing our business knowing that the technology side is constantly being improved behind the scenes is a massive asset.
From the best training for our salespeople to mentoring for business owners, all bases are covered and it is clear that the effort and investment in time and resources by Head Office and the White family is relentless.
Leadership is strong and direction is clear. We all know where we are going as a company.
And the confidence that gives us is priceless.
John DoeCEO
I love being part of the Ray White group, for over 20 years now I have seen and been through Partnership changes, Christchurch Earthquakes, GFC's and KFC's and have had the support and backing of Ray White family as we have in return, this cemented our relationship we are there for one another. They allow us and encourage us all to grow and empower our team members to reach their potential.
I have always liked the One System, it's suitable for all levels of real estate experience and tech competence.
Simple and everything under the one roof easy to learn, functional and enjoyable.
Running multi offices becomes easier and database and relationship management is systemized...Thanks Team
John DoeCEO
The support provided by Ray White Corporate team is second to none. The One System provides untold avenues to assist the whole team , admin, property management, management and the sales team. No one is left without support. One System maintains data in a way far superior to anything else we have used. We are a small office and time is extremely important. The One system certainly helps with that. Ongoing training is always readily available via video as we are provincial.
John DoeCEO
When I chose to start my own Real Estate business it was an easy decision on which brand I would choose. I was fortunate enough to be able to start my career within the Ray White Group and learnt very quickly how the One System worked for me as a salesperson. The other brands cannot match the systems Ray White have in place. From recruitment to client and customer care we have it all. The technology team at Ray White are efficient, flexible and helpful, allowing us as managers to focus on looking after our staff and our customers and clients. The One System is exactly that, one system that delivers and allows us to grow, as we head into a very digital market, we are proud leaders in this field.
John DoeCEO
The Ray White software, systems and support team make the running of our business far more relevant, systemised and compliant than ever before. Advice and specialist help is always available at our fingertips. We are continually encouraged to be the very best we can be, which in turn enables us to deliver to our customers in a timely and value add manner. We are proud to be part of a franchise that leads the way in technology, research and future trends to keep our businesses relevant for the continually changing real estate landscape.
John DoeCEO
Join the Ray White Team
We are looking for genuinely committed business owners, salespeople (experienced or not),
property managers, and administration staff to join us
Growth
We’ve created a platform upon which
we can genuinely innovate for tomorrow.
Talent & Leadership
Specialised development
of high performing teams.
Customer Experience
We support our business owners so
they become famous for giving great
customer experiences.
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High-standard customer service can win your clients’ hearts and make you recognizable within your target group.
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Digital
Bespoke data products that extend the competitive advantage of our network.
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Our in-house software
development team.
Focus on data, insight
and automation.
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Information Technology
World-class digital service centred around real estate.
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The
digital landscape is evolving and we ensure our businesses
have the support required to harness and adapt to change.
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One System
The One System is a mature platform that has evolved over ten years with improved security updates and multi-million dollar investment
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This connected suite of real estate applications is the bedrock of improved client communication,
internal productivity advantages and reporting tools.
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Marketing
Deliver local area marketing campaigns to help our agents and offices profile themselves in their communities.
Profit
No other franchisor has a team dedicated to your financial health and prosperity.
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Tailored reports showing profit by channel (sales, principal and property management) along with
profit by each sales agent.
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Property Management
Dedicated coaching for business leadership in property
management.
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Ray White now manages over 150,000 properties globally. We are aware of the importance this delivers to our owners.
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Concierge
Concierge’s mission is to continually stay ahead of the industry to deliver noticeably superior service to existing and future clients.
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We communicate with 305,000 existing and future clients a year on behalf of our principals, agents,
property managers and brokers
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Franchise Opportunities
Franchise opportunities are available across the Ray White New Zealand network for people seeking a challenging yet rewarding career
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Ray White is committed to providing leading-edge technology and proven business strategies that have secured its ongoing success as a market leader.
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Loan Market
Our goal is to deliver tailored solutions to customers (and their families) that allow business owners and agents to add value beyond the real estate 'transaction'.
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We’ve been helping New Zealanders find the right loan from the largest panel of New Zealand’s leading banks and lenders.
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