Carl, a key member of the team since 2009, says “The key to any great relationship is good communication” and Carl has the skills and experience to ensure effective communication between tenants, landlords and the property management team. Carl manages a residential property portfolio of properties from Ponsonby to St Heliers to Stonefields.
Prior to starting in with Best in the Bays – Best Property Management, Carl was a Customer Services Manager for Unilodge – Meridian Group where he was responsible for a portfolio of over 330 apartments in Auckland City. He also managed a number of non-profit sporting clubs and also trained and worked in the Ministry of Agriculture and Fisheries. He is married and lives with his wife and two children in the Eastern Suburbs.
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We had an excellent experience engaging Carl Russell to assist with, advise on and find the perfect tenant for our property. He was prompt with communication, professional, friendly and extremely helpful. We cannot recommend him more highly. Thank you very much Carl.
We absolutely love our rental, and our property manager Carl takes the best care of us! He continually goes above and beyond to ensure that our tenancy experience is the best one possible. His expertise has genuinely taken so much of the stress out of renting. Cannot recommend more!
Carl has been a fantastic property manager right from the get go. He always goes above and beyond for all of our enquires or needs. His promptness and attention to detail is second to none. Couldn’t recommend him enough to both landlords and tenants. Thanks Carl!!
My husband and I have just arrived to NZ and were looking for our first house here. We have great experience with Carl. He is very kind and polite and answered all our questions very quickly. The whole renting process was extremely smooth. Highly recommended!
Can't recommend Carl Russel enough. Very professional and friendly, it was very easy and straight forward to deal with him.
Carl has a wealth of knowledge and experience and I couldn't recommend anyone better to manage your property. He is personable, friendly and great at dealing with people. You can be assured Carl and the team and Ray White Best Property Management do a fantastic job. I have personally recommended friends and clients who have been very impressed with the service that they received.
I can highly recommend Carl Russell as a Property Manager. He has successfully managed a number of our properties over the years. He's been really great to deal with, down to earth and no 'agent talk', excellent service and really friendly.
Carl Russell did a fantastic job as our property manager. He found tenants quickly for us, carried out regular inspections and was great at communicating. We would highly recommend him to anyone looking for a skilled and professional property manager.
Super impressed with Carl as our property manager! He is extremely approachable and addresses everything so efficiently. He has made moving into our new home a breeze.
Carl is a fantastic property manager! Great communication, super approachable and always more than happy help wherever it’s needed :)
Carl has done a fantastic job yet again securing a property for my clients that have relocated from overseas, I have used him many times and would highly recommend him.
I highly recommend Carl Russell for all aspects of letting. He is always professional and very efficient at what he does.
I look after international corporate clients so finding a new short or long term rental property in the most suitable location is very important. Carl is always prepared to show his available properties to my clients in their limited time frame. For me the most important part is that my clients are looked after while living in their rental home. Carl deals with any issues promptly and I have several clients who are very happy with his high level of customer service and great communication.
My wife and I have nothing but wonderful things to say about Carl. We live in Taiwan, so having someone who professionally and personally manages our properties is essential to us. Carl always finds tenants who care and look after our homes. He also goes the extra mile to ensure our properties are well maintained by reputable professionals when work needs to be done. It sounds a little cheesy, but knowing we have Carl looking after our properties thousands of miles away does help us sleep soundly at night.
Carl has been professional and friendly throughout my time renting one of the properties he manages
Ilan and I would like to express our deep appreciation on the great job you have done being our Property Manager over the past 6 years. Your dedication and loyalty has been a big help to us especially since we live overseas and needed extra care and support with the property. You have wisely selected tenants and made sure to minimise extra expenses. We wish you lots of success and would be happy to recommend you as an excellent Property Manager to anyone. Thanks again for all your hard work and efforts.
It is a great comfort to me that you manage my properties so well! Thanks ever so much.
Carl Russell is quickly responsive and an excellent communicator. He is totally reliable and I appreciate his integrity in the work he continues to do in looking after my rental property.
Mr Carl Russell has been my Property Manager since 1st May 2009, overseeing my 3 rental properties. He is always forthcoming with any queries I have and is quick to resolve any issues always informing me in the first instance. He acted quickly to secure good tenants where previous tenants had to vacate. It is no doubt that due to Carl's previous experience in managing a large portfolio of apartments and owners, with many of them overseas based, he has proven to manage my properties to the utmost and definitely is an asset to the company. Carl always conducts himself very well and also his working for the New Zealand government adds to his wealth of previous experience.
"We engaged Carl Russell of Ray White, Kohimarama to manage the leasing of our family home in Mission Bay when we moved to Australia in 2012. Carl was very professional in all of our dealings with him. The terms and conditions of his service were clearly outlined to us and he was very pragmatic in his approach - in terms of getting the best possible solution that met our aims of a steady income to meet the outgoings as well as good tenants that would look after what had been our family home & a major investment. We were very happy with Carl's approach and service. He was always contactable and responded promptly to our calls. We happily recommend Carl as a property manager - he offered us excellent, courteous and consistent service."
"Carl Russell has managed my property for the last three years and I have always found Carl to be an exceptional Property Manager. Carl successfully manages and maintains my investment property with regular property visits and phone calls to update me, he is great at regular communication, and keeping me informed. Rent payments are always on-time; financial statements are posted monthly detailing all income and expenditure on the property. Carl is the type of person who will go out of his way to help you with your property and tenants. I highly recommend Carl to other prospective landlords. Carl takes away all the pressure of owning a property investment."
"I cannot recommend Carl Russell enough. I experienced a nightmare tenant who went out of his way to make my life difficult! When I was at the end of my tether, and didn't know what further to do, a friend recommended Carl. He did a superb job in sorting out the issued tenant and mediating on things, taking the stress off me. Carl knows his legal stuff backwards and I am very grateful for all his help. I would highly recommend him."
